Privacy Policy

Ballantyne Garden Group LLC, DBA The Cortile

Effective Date: July 13, 2026

Thank you for using our text and web services. We value your privacy, and this policy outlines how we handle your data.

1. Information We Collect

Mobile Phone Number: While on our website, through our online inquiry form, our tour booking form, applications, or other resident/prospect communications, we may collect your phone number to send and receive text messages related to your inquiry, tour, or tenancy.

Other Contact Information: We may also collect your name, email address, and target move-in date to respond to your inquiry.

User-Provided Information: Any additional information you provide helps us respond to your inquiry and improve our services.

2. How We Use Your Information

We use your data to:

  • Respond to leasing inquiries and schedule tours.
  • Deliver text messages and updates related to your inquiry or tenancy.
  • Improve our services and user experience.
  • Respond to your inquiries and provide customer support.
  • Send account-related alerts (e.g., service issue updates, lease renewal reminders), where you have provided consent.

3. Message Content

Messages may include responses to your inquiries, tour confirmations, leasing updates, and account-related alerts. Standard messaging rates may apply. Message frequency will vary.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access and disclosure. However, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

We do not sell or share your information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Opt-Out

You can opt out of our text messages at any time by replying “STOP” to a message. Reply “HELP” for more information. You may also opt out by contacting us using the information below.

6. Contact Us

For questions or concerns about your data, please contact us at [email protected].

7. CTIA Compliance

Our services comply with CTIA guidelines. To report concerns or violations, contact us using the information above.

8. Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will notify you of any material changes by posting the updated version on our website. Your continued use of the site after such changes constitutes your acceptance of the revised Privacy Policy